Last updated: 24 August 2026
Drainsco Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit drainsco.uk, contact us, request a quote, book a service or otherwise interact with Drainsco.
It also explains how we use website analytics, advertising technologies, cookies and call tracking.
Drainsco Ltd is the data controller responsible for the personal information described in this Privacy Policy.
Company: Drainsco Ltd Company number: 16921788
Registered office: 121 Parkwood Road, Bournemouth, Dorset, England, BH5 2BT
Website: drainsco.uk
Email: enquiries@drainsco.uk
Telephone: 0808 303 0777
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
We Collect The information we collect depends on how you interact with Drainsco.
Information you provide directly
When you contact us, submit an enquiry or request a drainage service, we may collect:
Please avoid including unnecessary sensitive personal information when submitting an enquiry.
Information collected automatically
When you use our website, certain technical information may be collected automatically, including:
We may collect this information through cookies, pixels, tags and similar technologies.
We may use your information to:
Under UK data protection law, we rely on one or more of the following lawful bases.
Contract
We may process your information where it is necessary to provide a quote, arrange a service, carry out work or fulfil our contractual obligations to you.
Legitimate interests
We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.
This may include:
Consent
Where required, particularly for certain advertising, analytics and marketing cookies, we rely on your consent.
You can withdraw your consent or change your cookie choices at any time through the cookie settings available on our website.
Legal obligation
We may process information where necessary to comply with accounting, tax, regulatory or other legal requirements.
Our website may use cookies and similar technologies to operate correctly, understand website usage, measure marketing activity and improve the experience of visitors.
Some cookies are necessary for the website to function. Others, including analytics and advertising cookies, will only be placed where appropriate consent has been provided.
Cookies may be grouped into categories such as:
Strictly Necessary Cookies
These cookies are required for core website functionality and cannot normally be switched off.
Analytics Cookies
These help us understand how visitors use our website, such as which pages are viewed, how visitors navigate the site and which marketing sources generate visits or enquiries.
Advertising Cookies
These cookies and similar technologies help us understand the effectiveness of advertising campaigns and, where applicable, deliver more relevant advertising.
Functionality Cookies
These may help remember visitor preferences and improve website functionality. You can manage non-essential cookies through our website's cookie consent tool.
You can also control or delete cookies through your browser settings, although blocking certain cookies may affect how the website operates.
Where enabled and where appropriate consent has been provided, we use Google Analytics 4 (GA4) to understand how visitors interact with our website.
Google Analytics may collect information such as:
We use this information to analyse website performance, understand how visitors find and use our site and identify areas for improvement.
Google may process information collected through Google Analytics in accordance with its own privacy policies and contractual arrangements with website operators.
Where enabled, we may use Google Ads conversion tracking to understand whether our advertising results in actions such as:
Google Ads may use cookies or similar identifiers to attribute a website action to an advertisement.
This information helps us understand which campaigns are effective and improve how our advertising budget is used. Advertising cookies will only be used where the appropriate consent has been obtained.
Where enabled, our website may use the Meta Pixel, provided by Meta Platforms.
The Meta Pixel can help us understand actions visitors take after viewing or interacting with advertising on platforms such as Facebook and Instagram.
Depending on your consent choices, information collected may include:
Meta may use this information in accordance with its own privacy policies. Where required, the Meta Pixel will only operate after you have provided consent for advertising or marketing cookies.
Where enabled, we may use Microsoft Advertising, including Microsoft Advertising's Universal Event Tracking technology, to measure the effectiveness of advertising shown through Microsoft services such as Bing.
This may allow us to measure:
Microsoft may use cookies or similar technologies when providing these services.
These technologies will be subject to your cookie consent choices where required.
We may use call tracking technology to understand which marketing campaigns, advertisements or website visits generate telephone enquiries.
Call tracking can involve displaying different telephone numbers depending on how a visitor reached our website.
When you telephone us, we may collect:
Where calls are recorded, we will provide appropriate notification and process recordings in accordance with applicable data protection requirements.
Call tracking information helps us measure marketing performance and improve the way we handle customer enquiries.
We may occasionally contact existing or prospective customers about relevant services where we have a lawful basis to do so.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option included within the communication.
Stopping marketing communications will not prevent us from contacting you where necessary about an existing booking, enquiry, service or contractual matter.
We may share personal information with trusted organisations that help us operate our business.
These may include:
Where third parties process personal information on our behalf, we require appropriate data protection arrangements to be in place.
We do not sell your personal information.
Some of the technology providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the information receives a level of protection consistent with UK data protection requirements.
This may include using recognised adequacy arrangements, contractual safeguards or other lawful international transfer mechanisms.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
Where information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
We take reasonable technical and organisational measures to protect personal information against:
Access to personal information is restricted to people and organisations that have a legitimate reason to use it.
No internet-based system can be guaranteed to be completely secure, but we take proportionate measures to protect the information we hold.
Depending on the circumstances, UK data protection law gives you rights regarding your personal information.
These can include the right to:
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact us at enquiries@drainsco.uk.
We may need to verify your identity before responding to a request.
If you are concerned about how we use your personal information, please contact us first so we can investigate the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
You can find further information about your rights and how to make a complaint through the ICO website at ico.org.uk.
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any third-party site you visit.
Our services are intended for adults seeking drainage and related property services. We do not knowingly collect personal information from children for marketing purposes.
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations or the way we process personal information.
The latest version will be published on this page and the "Last updated" date will be amended accordingly.
If you have questions about this Privacy Policy, your personal data or your data protection rights, please contact:
Drainsco Ltd 121 Parkwood Road Bournemouth Dorset BH5 2BT
Email: enquiries@drainsco.uk
Telephone: 0808 303 0777
Website: drainsco.uk
